need drivers

[Moussellie]

Missing driver for "Base system device" x3 after Windows 7 install on laptop

‎23-07-2016 08:15 pM

Hi,

I've got three "base system device" drivers and one "unknown device" driver missing on my laptop . Ive now formatted HDD and installed 7 32 bit  Home premium. 

My laptop is a "HP Pavilion dv6 2140 se  Entertainment pc" laptop. The following are the details on the four items:

1.  Location: PCI bus 4, device 0, function 1

Hardware ID's: 

PCI\VEN_197B&DEV_2382&SUBSYS_3659103C&REV_00
PCI\VEN_197B&DEV_2382&SUBSYS_3659103C
PCI\VEN_197B&DEV_2382&CC_088000
PCI\VEN_197B&DEV_2382&CC_0880

2. Location: PCI bus 4, device 0, function 3

Hardware ID's: 

PCI\VEN_197B&DEV_2383&SUBSYS_3659103C&REV_00
PCI\VEN_197B&DEV_2383&SUBSYS_3659103C
PCI\VEN_197B&DEV_2383&CC_088000
PCI\VEN_197B&DEV_2383&CC_0880

3. Location: PCI bus 4, device 0, function 4

Hardware ID's:

PCI\VEN_197B&DEV_2384&SUBSYS_3659103C&REV_00
PCI\VEN_197B&DEV_2384&SUBSYS_3659103C
PCI\VEN_197B&DEV_2384&CC_088000
PCI\VEN_197B&DEV_2384&CC_0880

4. Unknown device, Location: on PCI bus

Hardware ID's:

ACPI\HPQ0004
*HPQ0004

 I have installt drivers for wierless, but it does't work. there is no connection with the net

If any of you happen to know what these devices are and where I could their respective drives please let me know! and if there is a solution for the Wlan, please tell me.

Thanks,

[Paul_Tikkanen]

Hi:

You need these drivers for the ID's you posted...

Base System Devices...

This package contains the JMicron Card Reader driver for the supported notebook/laptop models and operating systems.

File name: sp45010.exe

Unk Dev:

This will install HP 3D DriveGuard, which provides protection for a notebook computer's internal disk drive if the computer is accidentally dropped or abruptly hits another object. This package is available on supported notebooks with supported operating systems.

File name: sp53462.exe

For the wireless connection...What model wlan card does your notebook have?

[Moussellie]

thank you for the drivers. they have solved the problem.

for my wireless card, I am not sure but I have the following drivers installd:

1. Device descreption:      Broadcom 43224AG 802.11a/b/g/draft-n Wi-Fi Adapter

     Location:       PCI bus 2, device 0, function 0

     Hardware Ids:

PCI\VEN_14E4&DEV_4353&SUBSYS_1510103C&REV_01
PCI\VEN_14E4&DEV_4353&SUBSYS_1510103C
PCI\VEN_14E4&DEV_4353&CC_028000
PCI\VEN_14E4&DEV_4353&CC_0280

2. Device descreption:        Microsoft Virtual WiFi Miniport Adapter

     Location:        Location 1 (VWiFi Bus 0)

     Hardware Ids:         {5d624f94-8850-40c3-a3fa-a4fd2080baf3}\vwifimp

3. Device descreption:        Realtek PCIe GBE Family Controller

     Location:        PCI bus 3, device 0, function 0

     Hardware Ids:       

PCI\VEN_10EC&DEV_8168&SUBSYS_3659103C&REV_03
PCI\VEN_10EC&DEV_8168&SUBSYS_3659103C
PCI\VEN_10EC&DEV_8168&CC_020000
PCI\VEN_10EC&DEV_8168&CC_0200

[Paul_Tikkanen · Accepted solution]

You're very welcome.

The drivers look fine. 

And the device reports working properly?  Does the ethernet connection work?  It looks fine too.

If so, the only suggestion I can offer would be to see if installing a later version of the Broadcom wlan driver resolves the problem...

This package contains drivers for the supported Broadcom Wireless LAN Adapters in the supported notebook/laptop models and operating systems.

File name: sp57965.exe

[Moussellie]

Thank you very much,

the wireless now works.

[Paul_Tikkanen]

Anytime.

Glad to have been of assistance.