need help since updating to windows 11 my HP 4500 g510a will not print, not being recognized

[caj6430]

since updating to windows 11 my hP 4500 g510a printer wiill not print, help please

[Garp_senchau]

@caj6430, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

 

Update Printer Drivers

Download the latest drivers for your HP 4500 G510a printer from the HP Support website.

Select Windows 11 as the operating system and install the latest printer drivers.

You can also use HP Smart app to help install and update drivers if you have it installed.

Check Device Manager for Printer Recognition

Right-click on the Start Menu and select Device Manager.

Expand the Printers section and see if your printer is listed.

If it’s not listed, check Universal Serial Bus Controllers to see if there are any issues with the USB ports or the connection.

If you see a yellow triangle, right-click and choose Update Driver or Uninstall and then restart your computer. Windows should attempt to reinstall the driver after reboot.

Reinstall Printer

Go to Settings > Devices > Printers & Scanners.

Find your printer, click on it, and select Remove device.

Restart your computer.

Then, re-add the printer by clicking Add a printer or scanner and following the prompts.

Check Printer Connection

USB Connection: If you’re using a USB connection, try using a different USB port. Also, ensure the cable is securely connected.

Wireless Connection: If using Wi-Fi, make sure both your printer and PC are connected to the same network.

Reboot the router and printer if needed.

You can also use the HP Smart app to check the printer’s network settings and reconnect it.

Run HP Print and Scan Doctor (Windows only):

• Download and run the HP Print and Scan Doctor tool. Follow the prompts to diagnose and fix common printing issues.

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,