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‎05-28-2024 06:09 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hard drive died.

Unable to create recovery disk before HD died.

Need recovery / re-install disk for HP Envy Laptop 2EW63UA#ABA

Tried HP Cloud tool.  Shows this model does work with cloud download.

Need to know where to down recovery / reinstall for this computer.

 

Category:
2 REPLIES 2

‎05-28-2024 06:13 PM

HP Recommended

@ECI-ECO 

 

For (original) Windows 10/11. please use Cloud Recovery tools


                 https://support.hp.com/us-en/document/ish_4511095-4511141-16


Regards.

BH
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‎05-28-2024 08:08 PM

HP Recommended

@ECI-ECO 

 

I'm very surprised that the cloud recovery tool is not supported for your notebook.

 

It should have been, but I tried twice entering the product number and got a 'Not Available' message from the HP cloud recovery tool website.

 

That leaves you with two options:

 

If you want the original HP factory image, you can purchase a recovery kit from this vendor:

 

Computer Surgeons - Windows 10 Home - 64 Recovery Kit Part Number L04668-002 For ENVY Notebook Model...

 

Your other option would be to reinstall W10 for free by making a bootable USB installation flash drive with the Microsoft media creation tool from the link below:

 

Download Windows 10 (microsoft.com)

 

After W10 has completed installing, you can install the drivers and available software from your notebook's support page:

 

HP ENVY - 17-u273cl Software and Driver Downloads | HP® Support

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