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Locked

‎11-30-2020 12:06 PM

HP Recommended
Product: HP Notebook x2 - 10-p092ms
Operating System: Microsoft Windows 10 (64-bit)

I am unable to login to laptop because its been a while and I don't have the password.  I also never linked the local account to my email.  Bitlocker is apparently turned on the laptop so I am unable to do a system restore

Any ideas on this

I noticed HP has a windows 10  64 bit recovery kit that I would have to order.  Would this solve my bitlocker issue too?

1 REPLY 1

‎11-30-2020 12:40 PM

HP Recommended

@md_norman 

Yes --  a complete restore, known as a factory reset, will do what you want.

 

If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.

The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC.

Here is the link: https://support.hp.com/us-en/document/c06162205

 

Once you have the PC restored, use the BitLocker Management function to print off your key and to back it up to a USB stick. That way, in the future, you will have the key available if you need it.



I am a volunteer and I do not work for, nor represent, HP
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