new hp Spectre 360 crashes each time it is used - after a random time (10mins to 30mins)

[DivadNohj]

new hp Spectre 360 locks out everytime it is used

- usually after 10 - 40 minutes

- screen pixilates and machine is locked out - keyboard, mouse, screen

- Task Master shut down too

Only route out is a hard shutdown  followed by a re-start which is then very slow.

[asmita6658]

Hi @DivadNohj

Welcome to the HP Support Community. I'd be happy to assist you with this issue. 

Let's try these steps to update the computer - 

Step 1 Windows Updates -

1) In the search box, type and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Step 2 HP Support Assistant Updates -

1) In the search box, type and open HP Support Assistant.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Also, try updating the BIOS. Refer to this document for steps - HP Consumer Notebook PCs - Updating the BIOS (Basic Input Output System) 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!