new hp jaguar 15

[skinners-rat]

New out of the box HP jaguar 15 is slow.  I'm not asking it to do anything but open settings so that I can turn down the screen light which is blinding.  Got it yesterday and will probably be packjing it back up to return on Monday if I can't resolve this issue.   It is very slow to respond--like in the olden days of dial-up.  Yet, I'm not online.  I'm not surfing the net.  I just want it to recognise itself.   Faster.

FYI, on paper, it looks like it would be a jam up notebook.  15.6 HD touch; Core I3 dual core; 1TB; 8 GB; DVD writer.  

Any suggestions?

[mdklassen]

> It is very slow to respond -- like in the olden days of dial-up.  Yet, I'm not online.  I'm not surfing the net. 

Depends on your definition of "not online".

The first time that a "fresh" install of Windows 10 detects an Internet connection, Windows Update will be launched as a "background" task.  This task consumes resources:

* up to 100% of one core in your dual-core, or dual-core-with-hyperthreading, or quad-core, or 8th Generation Intel i7 which has 6 cores with 2 threads per core;

* up to 100% of your disk-drive's input/output capacity;

* up to 1GB of your RAM;

* up to 8 Gbit/second of downloads from Microsoft's file-servers.

That leaves less resources for your "foreground" tasks.

Launch the Windows Task Manager, and switch to the "Performance" tab.

You probably will see that the disk-drive is 100% busy, downloading & installing.

Launch Windows Update, leave it alone, and let Windows Update finish, and then restart your computer.

After the restart, when Windows Update reports "your system is up to date", all of its resources will be available to you, and your computer will be much more responsive.

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[skinners-rat]

Thank you for your reply, Professor.  

Not knowing ANYTHING about Windows 10 , I don't want to give up too easily, but there seems to be a lot of unnecessary junk on my new laptop.  (For that reason,  I avoided giving up my Windows 7 HP as long as possible. )  Be that as it may, I suspected that some of this junk might be what was slowing the new one to a crawl.  The only way I knew to check was to press ctrl/alt/delete to get Task Manager.  That gave me a blank box, indicating that there was nothing else  running.   I was surprised.  

At this point, I had already been through 45 minutes of loading updates and creating passwords and declining services and such.  I can't say if I had rebooted or not, but the computer reported that the system was up to date.. 

However, after several reboots since that initial awakening of the notebook, it doesn't seem to be any faster at self examination (opening settings and such).  It does, however jump online in a flash.   

I will check Windows update and try again.

Thanks again.

[mdklassen]

>  there seems to be a lot of unnecessary junk on my new laptop. 

As in my new automobile. 

It took me a while to find the on/off switch for heating the steering wheel, and the switch for the heater for the passenger seat.   But, once I found them, they do get used.

> I suspected that some of this junk might be what was slowing the new one to a crawl. 

> The only way I knew to check was to press ctrl/alt/delete to get Task Manager. 

> That gave me a blank box, indicating that there was nothing else  running.   

The first time that you open Task Manager, you must click "More Details", and then click the "Performance" tab, to get output similar to what you see in Windows 7.

Remember that Microsoft wll terminate all support for Windows 7 in January 2020 -- just over two years away.

So, like it or not, Windows 10, like the 45th USA President, is part of your future. 

[skinners-rat]

I need to know how to take my email address off this computer so that I can return it.  

It took 10 minutes for it to boot up this morning.  10 minutes.

Yes, I looked at the Task Manager under the performance tab.  Don't really know what I saw:  Disk was 98% and CPU was about 8%.  I don't know what any of that means, except 10 minutes is waaay too long of a boot up time.  

Would a system restore return it to new box status?  How do I do that?

Professor, I'm not really all that married to windows 7, but I do know that in the length of time I've had my Windows 7 computers, I never needed Microsoft Support.  

[mdklassen · Accepted solution]

One of the "Recovery" options in Windows 10 is to "Reset my PC", to restore it to the original condition, while *NOT* preserving any of your personal files nor personal information.

Hint: disconnect your PC from the Internet, before using "Reset my PC".

[skinners-rat]

Using the F11 key, I accessed reset and proceeded according to your instructions.  After about 45 minutes, I heard Cortana demanding to know my location, so I guess the reset must have been successful.  At that point, I turned off the computer (or so I thought), repacked it exactly as it was when I unboxed it, and took it back to the store.  At the store, the girl checked the serial number against my receipt and examined the laptop to make sure it was in new condition.  When she opened the laptop, Cortana was still there, demanding to know if we were in Bulgaria.  LOL.

Eventhough I didn't keep the laptop, thanks for all your help.  I may miss the day when the dimmer switch was on the floor and the windows lowered with a crank handle, but I can adjust.  I just wasn't able to make this laptop work for me.  I've always had Hps, so I'll probably try again.  

[mdklassen]

Welcome to this forum.

Please click the purple/white "Thumbs Up" icon for every response that is helpful.

Also, please click "Accept As Solution" for the best response.