new laptop making beep at sleep and wake up

[BullyMax]

i just bought this hp note book 15-da0088nr, its not even two weeks old. the cortana search box was not working correctly and had microsoft fix it, process works good now.

but now when laptop goes to sleep from non use it beeps once. then when i wake it up with moving the mouse it beeps again (once).

how can a new laptop be doing this straight out the box?

i purchased this through the army px while stationed in korea and dealing with the states time diffrence and not being able to call back is difficult..

[DavidSMP · Accepted solution]

@BullyMax,

Good day. A warm welcome to the HP community. I reviewed the case and will be honored to assist you. GOod presentation of the issue. Kudos to you for that.

• Did you update the bios and check again?

Let's perform these steps:

Please perform a hard reset from this link: https://support.hp.com/us-en/document/c01684768

Then try these steps:

• Right-Click on start button> click device manager> expand display adapters>then select the display drivers that are listed and right-click on it and uninstall the drivers.
• Check the box that states delete the software for this device. Then restart the computer and update the bios chipset and graphics drivers from this link: http://hp.com/drivers  Please select the country and type the product#  of the computer. Then select the correct operating system and follow the on-screen instructions to do it.

Now check if the issue gets fixed.

If it continues, try these steps:

Then perform these steps to see if it gets resolved:

Then perform these steps to see if it gets resolved:

1. Go to Control Panel, then click Power Options.
2. From the Select a power plan page, click Choose what the power buttons do from the list on the left panel.
3. On the Define power buttons and turn on password protection page, you then have the option of choosing what happens when you:
   • press the power button
   • press the sleep button
   • When I close the lid- select the sleep option (not shutdown or hibernate)
   • Now check again.

• If it does not work then please perform all the prescribed steps from this link: https://support.hp.com/in-en/document/c03383935 and follow the option “The computer does not wake up from sleep or hibernate mode”. Then check if the issue is resolved. Please disable Hybrid sleep as well.

Please change the power plan and set it to high performance from this link: https://support.hp.com/in-en/document/c04752217

Now check for issue resolution.

If the issue continues, try these steps:

1. Select the Start button, and search for Command prompt.
2. In the list of results, right-click Command prompt, and then select Run as administrator.
3. Type the following commands, and press Enter after each command:

• DISM.exe /Online /Cleanup-image /Scanhealth
• DISM.exe /Online /Cleanup-image /Restorehealth

Now check for issue resolution.

If it continues, then try these steps:

perform a System File Checker scan, follow the steps on this link.

Now check if it gets fixed.

If it continues then try these steps:

- Right-click on the small Battery Changing icon on the bottom right-hand corner and select Power Options
- Click on Change Plan Settings next to what power plan is selected.
- Click on Change advanced power settings
- Expand Sleep and make sure to set Allow hybrid sleep and Hibernate after to Never or 0
- Expand Hard Disk and set Turn off hard disk after to Never or 0
- Click Apply then OK

• If the issue still persists, then create a new user account as an administrator from this link: h
• https://support.microsoft.com/en-in/instantanswers/5de907f1-f8ba-4fd9-a89d-efd23fee918c/create-a-loc...

Log into the new user account after restarting your computer. Now check for issue resolution.

If the issue still persists, then back up your important data and perform a Microsoft reset to factory settings by following instructions from this link: https://support.hp.com/in-en/document/c04742289

Perform all these steps patiently until the issue gets fixed as it is critical to resolving the issue. 

Good luck and keep me posted about the developments. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue and give the post a Kudos for my efforts to help. Thank you and have a great week ahead. 🙂