no support from hp

[mamba213]

this msg is for the suport team that dont provide support in a timely manner and besides that is just so hard to reach ... but i would like to get a fresh start because obviously you dont provide any information on what we are getting ourselfn into by purchasing one of youre equipment and you leave people with less knowledge of pc all bulnearable and alone to have to deal with it people who know there way around and manage to get into youre pc when ever they want ,,

so cai please schedule a a date with support to provide me with a fresh start of my pc since its being runned remoetly by who knows who ?/its very uncomptable the way my situation is since i purchased youre pc it all has gone from bad to worse..

[Kuroi_Kenshi]

Hi @mamba213,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your laptop!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Steps to Reset Your Laptop:

Open Windows Settings:

• Press Windows + I or go to the Start menu and click on the gear icon to open Settings.

Navigate to Recovery Options:

• Click on System.
• Scroll down and click on Recovery.

Reset this PC:

• Under Recovery options, click the Reset PC button.
• Choose Remove everything for a complete reset.

Choose How to Reinstall Windows:

• Select Local reinstall to use the existing system files or Cloud download to download a fresh copy from the cloud.

Follow the On-Screen Instructions:

• Follow the prompts to reset your laptop. This process may take some time.. Updating Drivers and BIOS

After resetting your laptop, it’s crucial to update your drivers and BIOS to ensure your laptop runs smoothly.

Steps to Update:

HP Support Assistant:

• Open HP Support Assistant from the Start menu or download it from the HP Support Assistant page.
• Use it to check for updates and install the latest drivers and BIOS updates.

Manual Download:

• Visit the HP Customer Support - Software and Driver Downloads page.
• Enter your laptop model (HP 15-fc0000) and select your operating system.
• Download and install the drivers and BIOS updates manually.

Using HP Diagnostics Tools

HP provides various diagnostic tools to troubleshoot hardware issues.

HP PC Hardware Diagnostics Windows:

Download and Install:

• Visit the HP PC Hardware Diagnostics Windows page.
• Download and install the diagnostics tool.

Run Diagnostics:

• Open the diagnostics tool and run tests for different hardware components to ensure everything is working correctly.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,