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HP Recommended
HP noteboook: N5Z06UA#ABA
Microsoft Windows 7 (64-bit)

Hi Im really hoping someone can help me on this one, i recently downgraded from win 10 to win 7 on my

 

hp notebook

product number:N5Z06UA#ABA

Model: 15-ac143wm

 

I didnt do anysort of back up im used to having to retrieve drivers from web but it looks like ive learned my lesson here, none of my USB Ports work (3, one 3.0 and two 2.0) card reader wont read either ive downloaded and installed the BIOS and chipset from HP but cant find the USB drivers, page doesnt load from what i suspect is B/c machine wasnt designed for win 7? Is there anyways I can get my USB ports to work?

 I have tried to uninstall usb and reboot to let windows find the drivers and have also tried to install from the list of drivers>selecting microsoft in drop down menu...still no luck

 

thanks in advance for any help

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Thats it!!!!

 

    https://downloadcenter.intel.com/download/26254/Intel-USB-3-0-Device-Driver-for-Windows-7-for-Intel-...

 

my usb2.0 ports work now, my one 3.0 port wont recognize my flash drive but it wasnt even acknowledging something was plugged into it before...i can live with that. thank you very much sir for all of your help it is very much appreciated.

 

View solution in original post

6 REPLIES 6
HP Recommended

Capture11.PNG

HP Recommended

@lostinspace1

 

Please download and install the following 3 chipset drivers first

 

           http://ftp.hp.com/pub/softpaq/sp71001-71500/sp71260.exe

           http://ftp.hp.com/pub/softpaq/sp71001-71500/sp71258.exe

           http://ftp.hp.com/pub/softpaq/sp71501-72000/sp71638.exe

 

Then reboot machine

 

Now download and install

 

    1. USB  : http://ftp.hp.com/pub/softpaq/sp72501-73000/sp72662.exe

    2. Wired LAN: http://ftp.hp.com/pub/softpaq/sp71001-71500/sp71268.exe

    3. Card reader: http://ftp.hp.com/pub/softpaq/sp71001-71500/sp71266.exe 

    4. Wifi: http://ftp.hp.com/pub/softpaq/sp72501-73000/sp72932.exe

 

Regards.

 

BH
***
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




HP Recommended

thank you so much for you help I can see those drivers worked for just about everything....except those USB ports that top link doesnt work i get that same error when i try DL some drivers on the site

 

no site.PNG

 

but this is what i have now

 

Capture.PNG

HP Recommended

ok so i clicked on this link a few more times then it downloaded

 

     http://ftp.hp.com/pub/softpaq/sp71001-71500/sp71260.exe

 

after install and reboot i no longer have errors in device manager

 

 

Capture1111.PNG

 

 USB ports are still not working, they worked just fine before downgrade. i know you said to install this with the other 3 then continue so it did go out of order ...any ideas?

HP Recommended

@lostinspace1

 

Pleae try

 

    https://downloadcenter.intel.com/download/26254/Intel-USB-3-0-Device-Driver-for-Windows-7-for-Intel-...

 

or

 

    https://www.intel.com/content/www/us/en/support/detect.html?iid=dc_iduu

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




HP Recommended

Thats it!!!!

 

    https://downloadcenter.intel.com/download/26254/Intel-USB-3-0-Device-Driver-for-Windows-7-for-Intel-...

 

my usb2.0 ports work now, my one 3.0 port wont recognize my flash drive but it wasnt even acknowledging something was plugged into it before...i can live with that. thank you very much sir for all of your help it is very much appreciated.

 

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