no wifi, driver not working

[patkica]

Hello. I bought HP Notebook 15-r266nm yesterday. I have Windows 8.1 enterprise. When i started it after installing windows, there was no wifi icon. I think my wifi drivers aren't workig. I tried downloading them from HP support page, but drivers for my device dont exist there. I dont know what to do,  I really need my wifi. Thank you very much 🙂

[Paul_Tikkanen]

Hi:

Unfortunately, the support pages are not working for most of the newer HP PC's.

It has been that way for about a day now.

Since I am not employed by nor do I represent HP, I am not sure when they will have the pages working again.

Check back again some other time.

I know the problem has been reported, but I don't know how long this is going to take to fix.

With the Independence Day holiday weekend in the USA, I would not expect this to be taken care of immediately.

I should be able to help you with the wireless card driver if you do the following steps...

Go to the device manager and click on the device labeled Network Controller that needs the drivers.

Then click on the Details tab at the top of the network controller window.

Now you see a Property drop down list and it is defaulted to Device Description.

Drop down on that and select the 3rd item on the list (Hardware ID's).

Post the top string of characters that begin with PCI\VEN.

Then I will post the link to the driver you need.

[patkica]

Thank you very much for your reply. I think this is it, but I'm not sure because my windows are set up on my native language (croatian) and I don't really know how to use windows 8.1, so i found this and i hope that is what you need. 

PCI\VEN_10EC&DEV_B723&SUBSYS_2231103C&REV_00\4&1b87141a&0&00E1

[patkica]

PCI\VEN_10EC&DEV_B723&SUBSYS_2231103C&REV_00
PCI\VEN_10EC&DEV_B723&SUBSYS_2231103C
PCI\VEN_10EC&DEV_B723&CC_028000
PCI\VEN_10EC&DEV_B723&CC_0280

or is this it?

[Paul_Tikkanen · Accepted solution]

You're very welcome.

Yes, that is what I needed...

Here are the links to the wifi and bluetooth drivers you need...

http://h20566.www2.hp.com/hpsc/swd/public/detail?swItemId=ob_147415_1

http://h20566.www2.hp.com/hpsc/swd/public/detail?swItemId=ob_147650_1

[ajay093]

sir/mam

my laptop is not connecting with wifi

but it connect with mobile hot spot

[atiqsumon]

Are these drivers working for all HP laptop ? Actually I'm using hp compaq presario c700 laptop. I'm unable to connect wifi to NetGear router.