• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP Pavilion x360 - 13-u131tu
Microsoft Windows 10 (64-bit)

not able to connect my mobile via USB cable. In Device manager --> portable device--> MTP USB Device.(This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)).

Gauravn72_0-1665479731830.png

i tried to install wpdmtp.inf  from C:\Windows\INF but not working. i replace my drivers also.

i rest my windows also. still the problem is same. 

can any one know the solution?

1 REPLY 1
HP Recommended

Hello @Gauravn72 

Sorry to hear that you are having problems ... I would like to help you.

Which manufacturer and model is the (smart)phone?

 

Kind regards

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.