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‎05-23-2025 05:59 AM

HP Recommended
Operating System: Microsoft Windows 11

a customer have hp14-ea1004tu and try to install windows 11 but not able to detect new drive, and i am using crucial p3 500gb. so what ever i use windows 10 or 11 still won't detect hard drive

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1 REPLY 1

‎05-23-2025 06:46 AM

HP Recommended

PC's with the Intel 11th > 13th gen core processors need to have the Intel storage controller drivers installed in order for Windows to find the drive.

 

I have zipped up and attached below, the Intel storage controller drivers needed for Windows to find the drive.

 

The file is good for any PC with an Intel 11th > 13th gen core processor.

 

Unzip and copy all of the files in the folder in the attachment to a USB flash drive.

 

Have the flash drive and your Windows installation media plugged into USB ports.

 

Boot from the Windows installation flash drive.

 

When you get to the screen where no drives can be found, click on the Load driver option, browse to the flash drive with the storage controller drivers on it.

 

If you check the box, it will only include the compatible driver.

 

If Windows still can't find the drive, uncheck the box to include the compatible driver and try any of the ones listed.

 

Click Next, and Windows should install.

 

F6.zip
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