not charging but the charger and pins are okay

[jwlee2006]

Hi, I am currently having a problem with my laptop. after I clean my laptop fans, I open my laptop and the omen app updated then after that I charged my laptop and noticed it is not charging, I tried to reconnect it but it did not work, I tried checking any pins if there is voltage but did not find a problem and I also checked my charger and still did not find a problem now my laptop is dead and I dont have any solution left. please help

[Raj_05]

Hi @jwlee2006,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Here are steps to troubleshoot and potentially resolve the charging issue with your Victus by HP 15.6-inch Gaming Laptop.

Inspect the Charger and Port

• Ensure the charger and cable are securely connected to both the wall outlet and the laptop.
• Check the charging port for any dirt, dust, or debris. Use a soft brush or compressed air to clean it carefully.
• Test the charger on another compatible HP laptop (if available) to confirm it works.
• Try charging your laptop from a different wall outlet.

Reset the Laptop

• Disconnect the charger and any connected peripherals.
• Press and hold the power button for 30 seconds to discharge residual power.
• Connect the charger and try turning the laptop on.

Check for BIOS Issues

• If the laptop turns on briefly, enter the BIOS by repeatedly pressing the F10 key during startup.
• Verify if the charger is being detected in the BIOS. It may show as "Plugged in" or "Adapter not recognized."

Test for Power Delivery

• If you suspect the battery is the issue, remove it (if removable) and attempt to power the laptop using only the charger.
• For non-removable batteries, check if the battery LED indicator shows any light (solid, blinking, etc.).

Diagnose Hardware Problems

Since you cleaned the fans and opened the laptop:

• Double-check all internal connections, especially the power connector from the motherboard to the charging port.
• Ensure no pins or connectors are bent, loose, or damaged.
• Confirm that the battery is properly seated and connected.

Perform a Hard Reset with AC Adapter

1. Disconnect the charger and remove the battery (if possible).
2. Hold the power button for 1-2 minutes.
3. Reinsert the battery and connect the charger.
4. Try turning on the laptop.

[Raj_05]

Look for Power LED Patterns

• Many HP laptops have diagnostic LEDs (near the charging port or power button). Check the HP Diagnostic Code for any blinking patterns, which could indicate a hardware issue.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support