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HP Recommended
Hp Pavilion 14 notebook pc
Microsoft Windows 10 (64-bit)

My laptop will auto cutoff the power without any notification, and after rebook the screen show 090d error(overheating).

i hv update bios to f.28a versions still the save. 

And I also install speed fan software to monitor the cpu temp is abt 40-55 dregress. Is this conside overheating ?

1 REPLY 1
HP Recommended

@Alfredting

Thank you for posting on the HP Support Community.

 

I see that you're experiencing a 90b error and fan is not working,

This message indicates that the system fan is not spinning at the expected speed. This message occurs to help prevent costly damage to the computer.

 

To fix this error, use the following steps: ( please do not skip any troubleshooting steps ) 

  1. Press Enter to clear the message and allow the system to boot to the Windows Desktop.
  2. Shut down the computer, and then inspect and clean the exterior vents to remove dust buildup by blowing air through the vent openings. Dust can accumulate inside the vent openings and around internal cooling components, preventing the removal of heat.

For more information on reducing heat inside your computer, see Reducing Heat Inside the PC.

  1. After you remove the dust, turn on the computer. If the error message persists, continue with these steps.
  2. Perform a hard reset. Performing a hard reset can reset recorded thermal values in memory and enable you to use the computer again, even if only for a short time to access and save any important files before service.

For more information on performing a hard reset, see Use Hard Reset to Resolve Hardware and Software Issues.

  1. In some cases, updating the BIOS might help prevent this error from occurring.

For more information on how to update the BIOS, see Updating the BIOS.

 

Hope this helps! Keep me posted for further assistance.

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

ECHO_LAKE
I am an HP Employee

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