notebook plugged in but not charging. stuck on 6%

[wildestdreams]

I have run a battery test and AC check test using the HP diagonistic system and both were passed. However, i have plugged in the charged and battery level is stuck at 6% and if unplugged laptop immediately shuts down. Although, when running the battery test for a second time i noticed the battery begins charging for a few seconds breifly and then stops again so i am not sure where the fault lies 

[KrazyToad]

@wildestdreams

Welcome to HP Support Community

Please update the BIOS from this Link: https://support.hp.com/us-en/drivers

Then reinstall the Microsoft ACPI Compliant Control Method Battery from Device Manager

Step 01. Click on the Start Button
Step 02. Type "Device Manager" in the start search box & open the Device Manager
Step 03. Look for Batteries and expand it by click on the + symbol on the left
Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall
Note: This Battery driver will get re-installed automatically when you restart the Notebook again
Step 05. Please Shutdown the Notebook
Step 06. Please remove the Battery and unplug the Power Adapter
Step 07. Press and Hold the Power Button for full 1 Minute
Step 08. Go ahead and put back the Battery and connect the Power Adapter
 

Keep me posted how it goes

Thank you and have a great weekend 😊

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