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‎01-23-2019 09:10 AM

HP Recommended
Product: HP ENVY 17 Notebook PC
Operating System: Microsoft Windows 8.1 (32-bit)

 

I have run a battery test and AC check test using the HP diagonistic system and both were passed. However, i have plugged in the charged and battery level is stuck at 6% and if unplugged laptop immediately shuts down. Although, when running the battery test for a second time i noticed the battery begins charging for a few seconds breifly and then stops again so i am not sure where the fault lies 

1 person had the same question
1 REPLY 1

‎01-26-2019 11:27 AM

HP Recommended

@wildestdreams


Welcome to HP Support Community

 

Please update the BIOS from this Link: https://support.hp.com/us-en/drivers

 

Then reinstall the Microsoft ACPI Compliant Control Method Battery from Device Manager

 

Step 01. Click on the Start Button
Step 02. Type "Device Manager" in the start search box & open the Device Manager
Step 03. Look for Batteries and expand it by click on the + symbol on the left
Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall
Note: This Battery driver will get re-installed automatically when you restart the Notebook again
Step 05. Please Shutdown the Notebook
Step 06. Please remove the Battery and unplug the Power Adapter
Step 07. Press and Hold the Power Button for full 1 Minute
Step 08. Go ahead and put back the Battery and connect the Power Adapter
 

Keep me posted how it goes

 

Thank you and have a great weekend 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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