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‎11-09-2018 07:36 AM

HP Recommended
Product: 11-y000na x9w53ea#abu
Operating System: Microsoft Windows RT

My notebook won’t switch on. It is 6 months old. The light next to the charger port is orange when the charger is in it and the light by on the other side is white by the on light. Can anyone tell me what is wrong please 

1 REPLY 1

‎11-09-2018 11:43 PM - edited ‎11-09-2018 11:46 PM

HP Recommended

@Daiseyloub

Try a power reset to see if that helps.

http://support.hp.com/us-en/document/c01684768

 

If no change-contact HP for warranty service:

http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

You will need your Serial number for warranty service:

https://support.hp.com/us-en/document/c00033108

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