omen 15 reboots with ntoskrnl.exe problem

[evilkek]

After buying a laptop, I began to notice that it gave out a blue screen and rebooted when it was not connected to the charger. There were no such problems with the connected charging, but over time they still appeared and my laptop again began to reboot periodically for no apparent reason. Then it generally began to display black instead of a blue screen. I decided to reinstall windows, but it didn't help and it kept giving me the same error.

these are all error reports that i got after reinstalling windows.

[praveenbv]

Hi@evilkek,

Welcome to the HP Support Community!

We reviewed your post and I understand that the  Touch Screen and keyboard don't work after the Window 10 update

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the below steps and check if it helps.

1. Turn off your HP laptop.
2. Disconnect all external devices (printers, USB drives, etc.) from your computer.
3. Remove all recently added internal hardware.
4. Press the Power button to switch your HP laptop on.
5. Once your unit starts booting, immediately press the F11 key. Repeatedly press it until you see the Choose an Option screen.
6. Select Troubleshoot.
7. Choose Reset this PC.
8. You can either opt to keep your files or to remove everything.
9. Select Keep My Files when you want to retain your data. Once you click Reset, your operating system will be reinstalled. The process may take a while.
10. Choose Remove Everything when you want to remove all your personal files.
11. You can opt to remove everything solely on the drive where your operating system is installed. On the other hand, you can click All Drives when you do not want to retain any data.
12. You can also fully clean the drive you selected or just remove your files.
13. Click Reset.

Hope this helps! Keep me posted. 

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