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opening command window on hp envy x360

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hp envy x360 13-bd0044tu
Microsoft Windows 10 (32-bit)

wiped drivers off computer struggling to reinstall. Hardware fine. Not good at computers, system missing configuration files. Can anyone guide and assist?


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You can't just pick and choose individual files to reinstall; if you removed something critical, you need to do a Repair Install to reinstall the OS and it system files.


Here is how it is done ...

DISABLE non-Microsoft:
a) antivirus software
b) firewall software
c) drive encryption software

Make a full OS backup with a program like Macrium Reflect (free)

Go here and get the Media Creation Tool and save it to your desktop.

RUN the Media Creation Tool and use it to: Create an ISO image... save it to your desktop.
This will be the latest version of the ISO image.

Right-click the ISO image and choose: MOUNT
Open File Explorer and you will see a new drive letter. It will look like a DVD optical drive.
Double click the new drive letter to open it.
Find setup.exe and double click it to start the in-place upgrade.

Choose the Keep personal files and apps option.

After it's all done... to UNmount the ISO image: right click the new drive letter and choose: EJECT.

The only thing you will lose is some of your personalizations. Your programs and data will be intact.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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Hi, @Anarchy1 


Your PC has an Intel 11th gen core processor, which means you have to install the correct drive controller driver in order for W10 to find the drive.


Make a bootable USB W10 installation flash drive with the Media creation tool link that WAWood posted.


Then see the info at the link below.


Here is the link to the driver you need...


This package contains the Intel Rapid Storage Technology Driver for the supported notebook models and operating systems. The Intel Rapid Storage Technology is designed to provide functionality for the Intel Storage Controllers. The driver improves Serial ATA (SATA) disk performance with Native Command Queuing.


There is something that I don't understand in that document, and that is where HP tells you to right click on the Intel driver file and select Extract to


When I ran through the steps, I don't get an Extract to option when I right click on the file.


So, if you have the same issue, download and install the free 7-zip file utility from the link below.


The 2nd file at the top of the page is for 64 bit.


7-Zip (


Then you can right click on the exe file, select 7-Zip from the menu, and select Extract to: and let it extract the file into its folder name (sp111776), and copy that folder to your USB flash drive, and continue with the instructions.


After W10 has completed installing, you can install the drivers and available software from your notebook's support page.


HP ENVY x360 Convertible Laptop PC 13-bd0000 Software and Driver Downloads | HP® Customer Support

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