optane memory degrading, need to disable.

[marlandjones]

First of all, let's establish a baseline. I am not a techie. I have a working knowledge but as I looked at all of the topics in the Intel forum about Optane memory, I have to admit I am intimidated.

The Issue:
I received a notice that my optane memory is starting to degrade. I have a an H10 with a 1TB SSD on a HP Spectre i7-10750H. From what i understand, I need to disable the Optane memory. I opened the Intel Optane Memory and Storage Manager and all i get is an endless spiral and "preparing system". I downloaded the Intel driver utility and updated all my intel drivers and no change. I downloaded and reinstalled the Memory and Storage Manager and same result. i have also used the HP support driver to update all relevant drivers through that program.
What am i doing wrong?
What do i need to do? (and if you can save a lost soul, please keep it simple)
What are the implications?

personal note:
seems pretty crappy that this happens 1 month to the day after my warranty expires.

[banhien]

@marlandjones 

Please try the following first

         https://support.hp.com/au-en/document/c05591811

Then

        https://www.intel.com.au/content/www/au/en/support/articles/000024626/memory-and-storage.html

Regards

[marlandjones]

@banhien

seems straight forward enough but the problem is when i open my  Optane Memory and Storage Management application, I select the  "Intel Optane Memory" tab and i get an endlessly spiraling circle and "preparing system".  It doesn't do anything.  How do I fix that?

[marlandjones]

seems straight forward enough but the problem is when i open my  Optane Memory and Storage Management application, I select the  "Intel Optane Memory" tab and i get an endlessly spiraling circle and "preparing system".  It doesn't do anything.  How do I fix that?