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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- original software that came with computer

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05-16-2024 05:12 AM
I need to receive the original software for my HP notebook to fix major issues with computer. How can I download this?
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05-16-2024 06:34 AM - edited 05-16-2024 06:35 AM
I checked to see if your notebook is supported by the HP cloud recovery tool and for some reason, it isn't.
4ND16UA#ABA
Cloud Recovery (d34z73bbtpzgej.cloudfront.net)
So, the only place I know of where you can get the original HP factory recovery media would be from this vendor at the link below:
If you don't need to factory reset the notebook and you just need links to the drivers and software, you can find those at the link below:
HP Notebook - 15-bs289wm Software and Driver Downloads | HP® Support
05-16-2024 06:34 AM - edited 05-16-2024 06:35 AM
I checked to see if your notebook is supported by the HP cloud recovery tool and for some reason, it isn't.
4ND16UA#ABA
Cloud Recovery (d34z73bbtpzgej.cloudfront.net)
So, the only place I know of where you can get the original HP factory recovery media would be from this vendor at the link below:
If you don't need to factory reset the notebook and you just need links to the drivers and software, you can find those at the link below:
HP Notebook - 15-bs289wm Software and Driver Downloads | HP® Support