pc is telling me to visit : www.hp.com/go/techcenter/PCD i ags

[David-bradshaw8]

What am i ment to do to get this pc back up & running. Please help

[Futoji]

Hello David-bradshaw8,

If you could tell me what the issue is with you PC and what's caused it to direct you to that link, then I may be able to help you with getting it up and running.

Please include the following:

Current operating system installed.
Model and Product numbers for the PC.
If there's an error, exactly what the error says (screen shot if possible)
A description of the issue if no error message/code is present.

I look forward to your reply.
Thank you for posting on the HP Forums.

[jackeboy]

Hi I'm jackeboy
My pc is saying my hard drive diagnostics are not working its weird

Its a 15-f009wm NoteBook Product number J2V78UA#ABA
Serial number is[ edited Serial Number by moderator]
AMD Dual-Core Processor
E1-2100 Acccelerated Processor
15.6" diagonal HD LED-backlit display
4GB system memory
500 GB hard drive

[Futoji]

Hello jackeboy,

I see that you've been directed here and the notebook is indicating the hard drive diagnostics are not working. I will try to assist you with this.

If you could, please capture the error for me. This would help to determine and see what might be going on. Also, if you could please answer the following questions:

Are you able to start the computer and load Windows? If no, how far into start up do you get?
Did this just start occurring? If yes, were any updates or changes recently made?

I look forward to your reply.
Thank you for posting on the HP Forums.

[george-p]

Hi @jackeboy ,

Thank you for visiting the HP Support Forums. I needed to edit your post and remove the Serial Number. From our Rules of Participation:

Protect privacy - yours and others'. Don't share anything about yourself that you would not want to see on a road-side billboard. Don't post contact or other personal information-your own or anyone else's-or any content that you receive in one-to-one communications without the author's consent. For example, don’t post your computer’s serial # or contact information publicly, and do not allow someone you don’t know to remotely take control of your computer.

If you need people to contact you directly, either ask them to send you a private message or subscribe to the thread so you will be notified when there are replies. You may also click on your name anywhere in the forum and you will be taken to your profile page, where you can find a list of threads you have participated in.

Sharing personal email addresses, telephone numbers, and last names is not allowed for your safety. If you have any questions feel free to send me a private message in reply.

Thank you
George

[JosueCardoza]

Hello my hp touchsmart 15. Is asking me to go to this link i am having trouble turning it on it keeps saying it needs to install something so i can reboot it

[CherylG]

@JosueCardoza 

Try the troubleshooting here and report back with results:

http://support.hp.com/us-en/document/c01443463

[70fit]

My computer shut down after it said it had hit a problem within a program.

[70fit]

Can't start up. It did some updates a few days ago.

[EllC]

This just happened to me....turn off 'puter, wait 10 secs. and turn back on! Worked for me. No techy stuff for this gal.