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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
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First off, are you SURE this model is running Windows 11 as you claim? Asking because the HP specs show it coming with Windows 10 preloaded, not Windows 11.
Second, how old is the laptop, is it still running the OS version it came with, and how long has it had this problem?
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