pc won't start correctly and has erased system administrator account

[baw1]

System failure. Didn't correctly shut down. Now asks for system administrator password but has erased or has no listed system administrator accounts listed. So i cannot enter my password and the pc won't restart correctly. I want to run a system restore but cannot get in! I am stressed beyond my capacity and am ready to lie down in the dirt and cry. Please HELP ME!

[DavidPK]

Hi,

If this is power on password screen, just hit enter 3 times and you should receive a 'halt code' - post back with this code.

Regards,

DP-K

[baw1]

There is no startup or password screen. While powering on, underneath the hp logo it says preparing automatic repair, then windows did not start correctly....and around and around we go. Nothing works. Unable to access any advanced options without system administrator pazsword...but no sytem adm. accounts listed.

[baw1]

There is no password screen. Preparing for automatic repair...then your pc did not start correctly.

[DavidPK]

Hi,

In that case, see if you can run a diagnostic on the hard drive as follows.

Shutdown the notebook. 

Tap away at the esc key as soon as you start the notebook to enter the Start-up Menu.  Select the Diagnostic Menu option ( f2 ) and run the tests on the Hard Drive.

Post back with the results, including any error codes that may be generated.

Can you also post back with the full Model No. and Product No. of your g7 series notebook - see Here for a guide on locating this information.

Regards,

DP-K

[baw1]

Sytem tests or component tests? System tests right? This blows! I am afraid of my computer now! Way too much stuff on there and lost my system recovery disk set to a fire recently.....

[DavidPK]

Hi,

Under component tests, run the hard drive quick test first and let me know the result.

DP-K

[baw1]

Thank you...you may turn out to be my new hero! ...not kidding. System quick test running...another 10 min...tried the link to get product info but keep getting kicked out. And this old motorola droid is a tired dinosaur... So slow!

[baw1]

WAIT! NO SUCCESS ....YET, ok? Why does it say success! underneath your response?
Results are in: System quick test passed. I am not touching anything until i have further instructions from you, kind sir!

[DavidPK]

Hi,

See if you can run windows system restore as follows.

Shutdown the notebook and leave it like this for 10 seconds.

Tap away at f11 as soon as you press the power button until you see a 'Windows is loading' message.

On the next screen, select your Keyboard Layout and on the following screen, select Troubleshoot.

Select 'Advanced Options' and then select System Restore.

Click on your Operating System and then wait until the System Restore window opens.

Pick a restore point at least 24 hours before this issue first occurred and then proceed with the system restore.

Regards,

DP-K