cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
Level 1
4 3 0 0
Message 1 of 2
91
Flag Post

perfmon says my new spectre is substandard in every way

HP Recommended
Microsoft Windows 10 (64-bit)

i just bought a brand new spectre.360 convertible 13-aw0xxx and set it up and transferred all my data to it. it was $1600.00.

 

when i ran perfmon /report, it says my laptop is substandard in five different areas, so i ran userbenchmark and it says it's functioning at 20% capacity.

 

please explain why a brand new hp laptop that's supposed to be one of the best on the market is performing so badly and  what i can do about it. it's had all its updates, including its bios update. i've run sfc /scannow and it finds no errors.

 

i am not happy.

 

my previous laptop was a spectre purchased two years ago and its perfmon was fine.

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
18,222 18,182 783 848
Message 2 of 2
Flag Post
HP Recommended

@deborae

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, 

HP does not recommend to use Third party measuring apps as they are not tested by HP and may not be accurate. 

HP Health Check is a utility that is designed to alert you to potential conditions on your hard drive, and can suggest fixes, performance enhancements, and updates on a variety of issues. It also provides you with notifications of current solutions that are targeted to your specific notebook model.

To launch HP Health Check, follow the steps below.

  1. Click Start and then Help and Support.

  2. Click Troubleshooting Tools, and then under Health Check, click Use this tool to scan your system for security and maintenance issues to open HP Health Check from HP Help and Support.

    Alternately, click Start, All Programs, HP, and then HP Health Check to open HP Health Check from the start menu.

  3. HP Health Check opens.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Reply
0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation