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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- pictures on dvd closing and not responding

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03-20-2017 05:51 AM
last night I put a DVD with just photos on in my notebook, but after opening only one photo it kept freezing and "not responding" I dont know if it was IE or windows photo gallery
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03-22-2017 11:20 AM
Thanks for the post and Welcome to HP Forums
I understand that your Photo DVD is having issues in opening files
Suggested solution in this case is :
Copy the contents of the DVD into your PC and try to Open the Photos - if it is smoothly functioning problem is with the DVD
Hope this helped.
Please click ‘Accepted Solution’ on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the ‘Thumbs Up’ Icon below.
Please click ‘Accepted Solution’ on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the ‘Thumbs Up’ Icon below.
03-22-2017 11:20 AM
Thanks for the post and Welcome to HP Forums
I understand that your Photo DVD is having issues in opening files
Suggested solution in this case is :
Copy the contents of the DVD into your PC and try to Open the Photos - if it is smoothly functioning problem is with the DVD
Hope this helped.
Please click ‘Accepted Solution’ on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the ‘Thumbs Up’ Icon below.
Please click ‘Accepted Solution’ on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the ‘Thumbs Up’ Icon below.
03-23-2017 01:11 PM - edited 03-23-2017 01:13 PM
I tried to copy the contents of the dvd to my PC but only 2 images copied successfully before documents & dvd froze up after several attempts I decided to reinstall windows 7 from the dvd I allready had, but I have run into massive problems, I had the option of doing an upgrade or a full reinstall which I opted for, the setup went right through the install, but then on completion because i had nooption to remove the install disc it started to reinstall all over again but then everything stopped and froze, I waited for ages, any idea's what to do now
03-23-2017 02:33 PM - edited 03-23-2017 02:35 PM
update it seems to have reinstalled sucessfully at the third attempt, am just putting the second disc in now for the drivers, I will report back tomorrow to let you know the outcome
03-24-2017 06:11 AM
It would appear you were correct re: DVD after loading all the drivers I again tried the DVD and the same thing happened , I eventually found thru trial and error that one of the pics was causing the problem, and it wouldnt allow me to delete it, so I saved the ones I wanted to keep and deleted and re formated the whole disc and succsessfully copied the pics back on , cheers