my laptop keeps restarting. it boots up to the HP logo screen, then a message appears at the bottom saying "Preparing Automatic Repair". That message holds for a few seconds then changes to "Please Wait While We Install A System Update" which also hangs there for a few seconds then the screen goes black and looks like the laptop restarts again, doing the same process over and over again.
I've tried booting to the "Start Up Menu" by pressing "ESC" while turning the laptop on. Selected F2 "System Diagnostics" and selected the third option "System Tests", then "Fast Test", then "Run Once".
All checks reported "PASSED" on the first test. I then proceeded back to the "Startup Menu". This time selected F11 "System Recover". The HP logo screen appeared again with the message "Please Wait" under it. The entire process started all over again with the "Preparing Automatic Repair" looping process.
I turned the laptop off and began the process over again. Went to the "Start Up Menu", selected F2 again, selected "System Tests", then "Fast Test", then "Run Once" again. This time all tests reported "PASSED" except for "Hard Drive Short DST Check". It reported "FAILED".
Failure ID = UCRV64-98HASM-XD7W3F-60VD03
Product ID = 4BM05UA#ABA
Hard Drive 1 - Primary HDD Bay*
No matter how many times I complete this process I get the same results now. Not sure why everything passed the first time and now fails repeatedly thereafter.
Can anyone please help me with this issue?