preparing automatic repair not working

[alikali]

After power+Esc 

Faikure ID  : RGC5WM-827A64-MFPX61-60TP03

everything else OK.

BUT 

F9 :Boot Device Option

F10 : Bios Setup

F11 : System Recovery

Enter : Continue Startup

not responding and black screen follows or goes back to " preparing automatic repair " loop

[The_Fossette]

@alikali,

I reviewed your post and I understand that the computer is not booting to Windows.

Don’t worry, I assure you I will try my best to get this sorted.

I checked the failure ID you have shared and looks like the hard drive on the compute is gone bad and needs replacement.

I recommend you contact support and check the available service options for your computer.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe