• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎02-13-2023 02:15 AM

HP Recommended

So I have an HP envy 16 with an i7 32gb ram with 1tb SSD and the Intel arc GPU. It came with a 150 watr barrel jack charger which works great but I bought an insignia 140 watt thunderbolt 4 charger which works as well but I noticed recently when I charge with that and try too use it for editing or Roblox it goes so slow. As well it charges so slow too, the laptop was at 16% after watching 2 11 minute shows on Hulu it was down too 8% when it was on the charger. It dose charge when it is off but it is practically unusable when it's charging. But I only experienced this problem with the 140watt charger not the barrel jack

https://19216801.onl/ https://routerlogin.uno/
Category:
1 REPLY 1

‎02-24-2023 07:26 AM

HP Recommended

@taimen

 

Welcome to the HP support community.

 

Provide the complete HP model number or the product number of your device for further assistance.

Here is the link to find the product number or model number:- Click here

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.