• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP Envy x360 15.6 inch 2-in-1 Laptop PC 15-fe0000 (79J40AV)
Microsoft Windows 11

I have a problem with the power button. sometimes it doesn't work and the laptop won't turn on but sometimes it works.

I bought this laptop 2 months ago and it had this problem from the first day. 

 

 

 

1 REPLY 1
HP Recommended

Since this is only a few months old and still covered by the HP warranty, then you should see about getting HP to fix it -- but be prepared to be without the laptop for weeks, if not months.

 

I wish we could help you on this but we here are unable to assist you in this issue.


We are just a Community Support forum staffed by part-time volunteers not affiliated with HP.


We have no access to HP Warranty functional areas and can not help you with issues related to those. These issues include Warranty: Coverage, Expiration, Renewal, or Extension.


Nor are we able to contact customers via chat, email, text, or telephone.


For these issues, your best bet is to contact HP Customer Service to see what they will do for you:


https://www.hp.com/us-en/shop/cv/customerservice



I am a volunteer and I do not work for, nor represent, HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.