product id does not match or is invalid msg showing while using hp recovery tool

[CC277]

product id does not match or is an invalid msg showing while using hp recovery tool

[Garp_senchau]

@CC277, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If you're encountering the "Product ID does not match or is invalid" message while using the HP Recovery Tool, there are a few steps you can take to resolve the issue. 

First, double-check that you're entering the correct product ID, which can typically be found on the label of your HP device, often located on the bottom or under the battery. 

Make sure there are no typos, extra spaces, or incorrect characters in the ID. You can also download and use the HP Support Assistant tool, which will automatically detect your device's details and ensure the correct Product ID is used. 

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,