'program' prevented from accessing graphics hardware

[OIBREN85]

I just bought a refurbished Envy x360 and i'm having an issue when I open Chrome or other applications when I get a notification for 'Application Has Been Blocked From Accessing Graphics Hardware' I've followed the settings online to fix it and also tried system checks in bios and boot mode. Nothing seems to fix it. 

So has anyone else had this issue and what did you do to fix it? Its bugging me and i'm ready to send the PC back if I can't find a work around. 

Thanks

Oibren85

[Riddle_Decipher]

@OIBREN85 Welcome to HP Forums Community!

Follow these steps to recover your system files:

1）Type cmd in the search box from Start. Then right-click on Command Prompt to select Run as administrator.

Click YES when prompted by the User Account Control.

2) Type sfc /scannow and press Enter. Wait for the scanning to be 100% completed.

3) Type the following commands and press Enter after each.

DISM.exe /Online /Cleanup-image /Scanhealth DISM.exe /Online /Cleanup-image /Restorehealth

4) Reboot Windows 10 and run your game software to see if it works.

If the issue persists, please follow the below steps to edit the registry, please create a backup of the registry by clicking on file and export registry to an online or external storage device before you begin the below steps:

• Press Windows + R, type: regedit and then press Enter to open Windows Registry Editor.

In the Registry Editor, look at the left panel and open the following path:

HKEY_LOCAL_MACHINE -> SYSTEM -> CurrentControlSet -> Control -> GraphicsDrivers

• Next, create a new DWORD (32-bit) entry named TdrDelay. Then double-click on it and set the value to be 8.
• Click on the “OK” button to save the change. After that, close Registry Editor and restart your computer.

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.