programs keep closing and deleting by itself.

[MintaNana]

Please my laptop keeps closing my programs and sometimes deletes them when left for some time without use. How can i fix it.

[Sneha_01 · Accepted solution]

Hi @MintaNana,
 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Did this happen after a recent window or software update?
• Have you made any hardware/software changes?
• Have you tried any troubleshooting steps?

For now, try these steps:

• Please perform a hard reset:Please Shut down the computer.
• Unplug the computer from the wall socket.
• while the computer is ON, hold the power button down and wait for the computer to shut down and still hold the power button down
• Please reconnect the charging cable and try to turn on the laptop.

Then try these steps:

• Right-Click on start button> click device manager> expand display adapters>then select the display drivers that are listed and right-click on it and uninstall the drivers.
• Check the box that states to delete the software for this device. Then restart the computer and update the bios chipset and graphics drivers from this link: Click Here

Now check if the issue gets fixed.

If it continues, try these steps:

Then perform these steps to see if it gets resolved:

Then perform these steps to see if it gets resolved:

1. Go to Control Panel, then click Power Options.
2. From the Select a power plan page, click Choose what the power buttons do from the list on the left panel.
3. On the Define power buttons and turn on the password protection page, you then have the option of choosing what happens when you:
   • press the power button
   • press the sleep button
   • When I close the lid- select the sleep option (not shutdown or hibernate)
   • Now check again.

If the issue persist, please try this: https://support.hp.com/in-en/document/ish_3046046-2885219-16

If this does not work, We need  to do a system reset.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support