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‎08-12-2017 01:49 AM

HP Recommended
Product: Envy
Operating System: Microsoft Windows 10 (64-bit)

HP support assistant shows message "HP support assistant has stopped working. A problem caused the program working properly. Windows will close the program and notify if a solution is available." What do I do??

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-12-2017 02:04 AM

HP Recommended

Hello @Ingersol

 

Thank you for posting in the HP Support forum.

 

You have 2 options:

1. Uninstall and attempt to reinstall the application - HP Support Assistant (HPSA)

or

2. Just uninstall the app and forget about it

 

HPSA is an application which delivers some messages from HP to you, provides updates to existing drivers and offers users with some HP info. It may be useful in some cases but is not mandatory app to have or keep on your computer. It's up to you if you want to continue using it. In Windows 10 you can receive updates via other means (like from Windows Update) >> http://support.hp.com/us-en/document/c03330139

 

 

With regards to (1)

 

Click on Start

Type Control Panel

Open Control Panel and navigate to Programs and features

Find "HP Support Assistant" and uninstall it

wait and Find "HP Support Framework" and uninstall it if present

 

Restart the computer

 

Download the latest version of the app from here (red/orange button) >> http://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html

 

Install the app and hopefully it will work

 

 

With regards to option (2)

Click on Start

Type Control Panel

Open Control Panel and navigate to Programs and features

Find "HP Support Assistant" and uninstall it

wait and Find "HP Support Framework" and uninstall it if present

 

Restart the computer and enjoy life

 

 

 

Let me know if this works for you.

 

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎08-12-2017 02:04 AM

HP Recommended

Hello @Ingersol

 

Thank you for posting in the HP Support forum.

 

You have 2 options:

1. Uninstall and attempt to reinstall the application - HP Support Assistant (HPSA)

or

2. Just uninstall the app and forget about it

 

HPSA is an application which delivers some messages from HP to you, provides updates to existing drivers and offers users with some HP info. It may be useful in some cases but is not mandatory app to have or keep on your computer. It's up to you if you want to continue using it. In Windows 10 you can receive updates via other means (like from Windows Update) >> http://support.hp.com/us-en/document/c03330139

 

 

With regards to (1)

 

Click on Start

Type Control Panel

Open Control Panel and navigate to Programs and features

Find "HP Support Assistant" and uninstall it

wait and Find "HP Support Framework" and uninstall it if present

 

Restart the computer

 

Download the latest version of the app from here (red/orange button) >> http://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html

 

Install the app and hopefully it will work

 

 

With regards to option (2)

Click on Start

Type Control Panel

Open Control Panel and navigate to Programs and features

Find "HP Support Assistant" and uninstall it

wait and Find "HP Support Framework" and uninstall it if present

 

Restart the computer and enjoy life

 

 

 

Let me know if this works for you.

 

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
Was this reply helpful? Yes No

‎08-12-2017 05:24 AM

HP Recommended

Since I now learned I don't need HP Support Assistant and Framework I chosed the easiet way and just uninstalled them. Thanks a lot for the help! 🙂

Was this reply helpful? Yes No
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