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‎01-29-2020 08:07 AM

HP Recommended
Product: HP Pavilion 15-bc016tx
Operating System: Microsoft Windows 10 (64-bit)

Hello everybody!

I want to factory reset my notebook, so I use the "Recovery Manager" to do that.  But after booting up the computer with the F11 option, I couldn't find the "Recovery Manager" option to use! Although, the recovery partition still exists???

Who knows about this error please help? Thank you for reading!!!1.PNG2.jpg3.jpg4.jpg

 

 

2 REPLIES 2

‎01-29-2020 08:20 AM

HP Recommended

Hi:

 

If there is no recovery manager software, use the HP cloud recovery client utility to create a bootable USB recovery drive to factory reset your notebook.

 

Here is an info link for how to use that utility...

 

https://www.youtube.com/watch?time_continue=1&v=P7AwuKNJKS4&feature=emb_logo

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‎01-29-2020 07:48 PM

HP Recommended

I used the "HP recovery manager" software with the "Windows Recovery Environment" option, but after reboot I still couldn't find the "Recovery Manager" option to use.5.PNG

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