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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Re: "Restoration Incomplete"
Create an account on the HP Community to personalize your profile and ask a question
10-14-2017 10:56 AM
Solved! Go to Solution.
Accepted Solutions
10-14-2017 11:06 AM
Hi:
Unfortunately, I wouldn't be able to help you with why the recovery media isn't working but see if this works, to rule out a hardware issue...
The good news is that if you ever need to reinstall Windows, and if the system recovery program/recovery media doesn't work, you can clean install W10 anytime by making your own plain W10 installation media using the Media Creation Tool at the link below.
https://www.microsoft.com/en-us/software-download/windows10
It will give you the option of making a bootable W10 installation flash drive. You will need a 4 GB flash drive for this.
The software will automatically work with the Windows product key in your notebook's BIOS.
After W10 has installed, you can go to your PC's support page to install the drivers and available software.
10-14-2017 11:06 AM
Hi:
Unfortunately, I wouldn't be able to help you with why the recovery media isn't working but see if this works, to rule out a hardware issue...
The good news is that if you ever need to reinstall Windows, and if the system recovery program/recovery media doesn't work, you can clean install W10 anytime by making your own plain W10 installation media using the Media Creation Tool at the link below.
https://www.microsoft.com/en-us/software-download/windows10
It will give you the option of making a bootable W10 installation flash drive. You will need a 4 GB flash drive for this.
The software will automatically work with the Windows product key in your notebook's BIOS.
After W10 has installed, you can go to your PC's support page to install the drivers and available software.
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