"Something went wrong" error message on first use of new Chromebook

[PlanetJanet]

Hello Valued HP Community members - I unboxed my new HP Chromebook today, charged it up and when I turned it on, a message saying "Something went wrong. To try and fix the issue, start the recovery process. Remove all connected devices, then hold down the Volume Up Volume Down and the Power button for at least 10 seconds".

I have done this and the same message keeps appearing kn the screen. Help needed please! I just hope I haven't purchased a lemon, lol. The model is HP Chromebook x2 11-da0000QU.  For info, I purchased the Chromebook in December 2022 and have only just unboxed it.  Thanks for any assistance.

[A_Gayathri]

Hi @PlanetJanet,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Chromebook x360 "Something went wrong" error message. Not to worry I will help you to get a resolution to resolve the issue.

• Step 1: Remove external devices
• Step 2: Perform a hard reset
• Step 3: Perform a system recovery 
  Click here to complete the troubleshooting steps. HP Chromebooks - Chromebook Operating System Does Not Load (Chrome OS)

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[PlanetJanet]

Hi Gaya1239,

Thanks for your reply and advice. I will try the steps you've suggested and revert on my success (or otherwise).

Regards - PlanetJanet

[A_Gayathri]

@PlanetJanet ,

Thank you for your reply please let us know 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!