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‎07-14-2020 11:48 AM

HP Recommended
Product: HP laptop 15-ay173dx
Operating System: Microsoft Windows 10 (64-bit)

I've replaced a hard drive in my laptop 15-ay173dx. Run a short hard drive test - ok. Trying to install MS OS 10 from a CD which came with the laptop:

"Press any key to boot from CD..." Next message: "The selected boot device failed. Press <Enter> to Continue."

After <Enter> laptop is turning of.

Could it be not a properly connected CD drive? Doesn't seem that anything could be missed there...

What shall I do?

1 REPLY 1

‎07-16-2020 06:01 PM

HP Recommended

@AleksSW Welcome to HP Community!

 

I understand that you are unable to install the operating system using the recovery disk.

 

In that case, you will have to order a recovery media: Click here for steps.

 

Or you may also attempt to download the same using the steps on this link: click here

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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