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HP Recommended
Microsoft Windows 11

I am unable to power off/restart my laptop. I just get the message "There are currently no power options available." I have followed all the instructions on previous posts and all updates are complete. 

2 REPLIES 2
HP Recommended

Hi, @taylorb22 did you recently upgrade to Windows 11?  Some users have found this change to cause problems with the power menu.

 

Try these steps though.

 

  1. Go to the “Start” button and select “Settings” from the menu.
  2. Click on the “Update & Security.”
  3. On the left-side pane, navigate to the “Troubleshoot” option.
  4. On the right-side pane, select “Additional Troubleshooters.”
  5. Select the “Power” option under the “Find and fix other problems” section.
  6. Click on the “Run the troubleshooter” button.
  7. The troubleshooter will perform a scan and look for problems. If it identifies any issues pertaining to the error in question, it will offer the “Apply this fix” solution.

  8. Make sure to click on this option and restart your computer with the Ctrl + Alt+ Delete shortcut. Ideally, this process will do the trick.

You can also use the system restore method

  1. Go to the Start menu and enter “Create a restore point.”
  2. Click on the result of the search and select “System Restore.”
  3. Select “Next” when the “System Restore Wizard” screen appears.
  4. From the following window, select the most recent restore point.
  5. Click on “Next” followed by “Finish.”
  6. If you’re lucky, the power button menu will appear again, and you can continue shutting down your computer as you did before.

This one is for Windows 11 users like you.

  1. Go to the “Search” icon on your Windows 11 taskbar or press “Windows” key.
  2. Right-click “Command Prompt” and select the “Run as administrator” option.
  3. Enter the “powercfg -restoredefaultschemes” command in the Command Prompt window.
  4. Press Enter and restart your computer.
  5. Hopefully, the frustrating power error is gone and you have access to the power menu again.

    However, if this command doesn’t work, you can run another command and see if it fixes the problem. When you open the Command Prompt as administrator, enter the following command:

    “secedit /configure /cfg %windir%\inf\defltbase.inf /db defltbase.sdb /verbose”

    Make sure to press Enter and restart your computer again using the Ctrl + Alt+ Delete shortcut.

HP Recommended

None of these solutions worked. Also when I do Control + Alt + Delete there still are not options for shut down or restart there is only an option to lock.

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