"There is an issue with trusted platform module (tpm) data" message appears after BIOS update

[Purzeltrine]

Try to press z if you have a german keyboard. 

Then you can set up your pin again with your password for Microsoft. 

[GMH_SRB]

How did you reset the PIN?

[Oldie1950]

Normally, resetting the PIN works via the “Forgotten PIN” function.

[Ognjen_R]

I was asked to reset my PIN when I booted to Windows login screen, if you haven't noticed in my original post. It said the following:

"Something happened and your PIN isn't available. Click to set up your PIN again". Below that, I had 2 options:

-Set up my PIN,

-Sign in options.

I simply clicked the first option, to set up my PIN again.

[Ognjen_R]

Oldie1950, I am not certain what you mean exactly by "TPM login options". I was talking about logging in Windows.

I only got the message about the issue with TPM data, like I and a lot of other people said. TPM is clearly used to store PIN, as I understand at least. When I checked settings, TPM was "available" and its status was "ready", so I had no problems with that after I cleared the TPM. The faulty BIOS update caused the whole problem from the beginning.

What I don't know is how my laptop installed the update without my prior knowledge, that's what I am talking about. I am supposed to get a notification.

[Oldie1950]

By "TPM login options" I meant the window that appeared immediately after switching on the laptop and offered the options to reset the TPM or start it with current data. On German keyboards, the letters Y and Z are swapped. So if you clicked the letter Y on a German keyboard, absolutely nothing happened. HP's telephone support pointed this problem out to me, thereby solving my problem and apparently also the problem of other users with German keyboards.
I can confirm that I was also not asked whether I wanted to install the BIOS update. I called up the Windows update page in the "Einstellungen" (that's the German name) and the BIOS update started automatically.

[Ognjen_R]

All right, thank you. Now I understand. I also use the QWERTZ keyboard - I believe that German keyboards have QWERTZ layout, no? I am from Serbia and most central European countries have that keyboard I think.

I can also confirm that nothing happened when I pressed the letter Y.

[Oldie1950]

Yes, the German keyboard has the QWERTZ layout.

[Brisy1308]

How to solve this problem  and suppose  if I press Y than data will be delete from the system or not . 

[anjali123]

the same issue of tpm showed in my laptop and after pressing N my laptop is not turning on while i press the power button? what is the problem and how can i resolve this?