"There is an issue with trusted platform module (tpm) data" message appears after BIOS update

[Oldie1950]

I don't really understand the problem. When you press the laptop's power button, does the window no longer appear with the options to press N or Y?

[anjali123]

the problem is that after i selected N after that the laptop is turned off and now its not turning on with the power button 

[Oldie1950]

I'm sorry, but I don't have a solution to the problem.

[Ognjen_R]

This is my limited understanding of the problem from what I see on my laptop.

First, if you press any option (either Y or N) in the BIOS when you get the message about the TPM issue, the computer should reboot and if there is no problem with the system or the PIN, you should see the normal Windows login screen and be able to start Windows. If there is any problem with the latter, you will see the error (which I did see from the start). While I was able to reboot my laptop, the TPM and PIN stopped working due to the faulty BIOS update, as others have already described.

That is why I got "your PIN is not available" message, because the TPM stores the PIN data. In the end, I simply cleared my TPM in the BIOS and then I set up my PIN again in Windows as I described earlier. I can also confirm that TPM status was available. After that the error message disappeared, fortunately. But that wasn't the whole story.

I can't explain how I didn't get the notification on my laptop that a new BIOS update will be installed. However, based on my laptop settings in the HP support assistant, under automatic software update, it seems that "BIOS" option was checked. So I unchecked that option.

I sent the screenshot (it is in Serbian but I hope you can see where the settings are). I hope you can understand.  Thank you for reading.

[Blarg3]

So after pushing N and getting the same error and always pushing N, I tried Y.  That seemed to work.  However:

1) Next day, Hardware security is GONE from Device security and it says I don't have TPM (Yesterday I did... and TPM is ON in BIOS)

2) Worse: WINDOWS 11 IS NO LONGER ACTIVATED.  HP's BIOS UPDATE IS SO BAD, it DEACTIVATED WINDOWS 11. 

How is this HORRIBLE level of updating and support possible??? 

[Gorana21021983]

Also have HP 255 G8 Laptop. 30 minutes ago when I want to turn off laptop, there are options update and shut down,  or update and restart. I choose the first one and my laptop BIOS  was updated to the latest version. After that I recievie the message/ label on screen "There is an issue with Trusted Platform Module (TPM) data. Press [Y] - Reset whole TPM, Press [N] - Boot with current TPM data. Note: Bitlocker may require the recovery key to boot to Windows" after update was finished.

After that when I try to login something happened and  I get instruction that my PIN is not available, and I have to set up new  PIN again". I fulfill every password which was demanded, and then the next option is to get code by my personal mail, **bleep**, and every time when I try to get a code, I don't receive the mail.  I call this situation loop without exit and solution. I see that this is happening 5 day continuous so somebody from HP should react soon as possible. So what is the value of computer if it breaks after less than a year, because of some stupid  factory update. Just co check with people from Serbia, where were you buy the laptops. I buy my in Gigatron!

[Oldie1950]

I also had problems with requesting the security code for the new PIN setup. I have not received an email despite repeated requests. This is a problem with Microsoft that I've had many times. I was then given the option at one point in the procedure to choose another way to transmit the security code. With the “SMS” option it worked immediately.

[Leo_qrwzt]

Wie ist der "German customer service" erreichbar???

[Oldie1950]

German customer support telephone number:

+49 69 380789060

from 08:00 a.m. CET

[Brisy1308]

In this case we have to take any back to save our data . plz guide regarding this .