"This PC cannot run windows 10"

urasawafemales · ‎10-09-2019

As title says, the update window is telling me my laptop can't run windows 10. I tried upgrading my bios, running a full performance tune-up, and updating the graphics drivers as the HP website suggests here: https://support.hp.com/gb-en/topic/windows-10-support-center-computing?jumpid=in_r11839_gb/en/WIN10_...

None of their troubleshooting tips helped at all, just a ton of wasted time. I have a 2 year warranty on this piece of junk through best buy so worst comes to worst I'm just gonna get a new one for free, but oh my god for nearly $1.8k you'd think maybe this crap WOULDN'T occur...

erico · ‎10-09-2019

A 2018 or2019 HP x360 notebook that can't run Windows 10? That is extremely unlikely to be the case.

Please take a moment and look at the bottom of your notebook and provide the ProdID that is found there in tiny letters and numbers.

You have not identified the notebook other than stating which model series it is from. That is not enough to give any of us a window into the hardware specifications of your notebook product.

Help us to help you by providing that information!

I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"

urasawafemales · ‎10-09-2019

"A 2018 or2019 HP x360 notebook that can't run Windows 10? That is extremely unlikely to be the case."

Well, take your best shot then lol.

Here's what it looks like when I try to update. Screenshot (20).png

Here is what it looks like when I click "Fix Issues."

Screenshot (26).png

my ProdID is 2LV24UA#ABA

erico · ‎10-09-2019

Perhaps your thread's title should be " am having a problem with Windows 10 update"

Your HP Spectre x360 - 15-ch011dx happens to be almost identical to the HP Product loan that I had for 2018.

The first thing is to let us know which version of the BIOS is installed. The latest version is F.31.

All of the previous versions are located at the link below this line. Click on revision history in the document at the link.

https://support.hp.com/in-en/drivers/selfservice/swdetails/hp-spectre-15-ch000-x360-convertible-pc/1...

version history

If updating the BIOS to the most recent version does not resolve the issue it may be time to take a drastic step as described below and then run Windows update again.

Use the HP cloud recovery to create a bootable Windows 10 installe. That will allow you to restore your PC to the state it was in when it was delivered to you.The HP cloud recovery creation tool is located at the link below this line.

https://support.hp.com/in-en/document/c06162205

I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"

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