When I inserted my password, it said it could not load my profile and wouldn't open Windows. After trying a couple of times, I turned off the computer for about 10 secs. and when I turned it on again, it was the black screen with the message "the computer did not shutdown properly, It also said it was restoring the cache metadata, not to turn off. When finally I could insert my password, it said Welcome, as usual but under it was "restoring Windows" which took a while. Then, when I went in, my wallpaper was not on the opening screen. I went to FB, after having to reregister in Chrome, to upload a picture and there were no pictures!!! Then I went to check documents and NO documents!!! I also realized a lot of apps were In Windows/Program files but would not start! Not even the calculator started! I turned off the computer again to see if that would solve the problem. I left it off a few minutes and, when I started, the same black screen, saying the computer had not closed properly (I closed it!), restoring cache metadata, etc. When I finally went in, the same thing! This time I couldn't even open OneDrive so I decided to wait until today. I left it on and, this morning, when I went to check my mail, I noticed all the tabs I had opened before were open again! I went to open the calculator and it opened as did all my other programs. It is working as if nothing had happened. Any explanations or solutions so it doesn´t happen again? Thank you
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".