• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
photosmart c4385
Microsoft Windows 10 (64-bit)

My printer is "visible" to my new laptop (Dell Latitude running Windows 10) but my laptop will not install the printer. Its a C4385 and I've been using it with no issues with my other computers for nearly 15 years. In the control panel under the icon for this printer it says "driver not available"... I've run through the printer troubleshooting dialog, HP smart, the print doctor program, and hp support assistant program. none of them have been able to locate the driver for this printer. how do I get this printer to install ? why can't I find the driver anywhere ?

Thank you.

1 REPLY 1
HP Recommended

@athena87 

 

It is too old, no more support from HP, Only

 

             https://support.hp.com/us-en/drivers/hp-photosmart-c4380-all-in-one-printer-series/model/3221645

 

Firstly I'd like to clarify: I'm not working for any hardware or software vendor. Your printer/scanner had been working perfectly for few years or even decades and now it won't do anything or only few things because of a new Operating system.

 

Microsoft, Apple will never say "Warning: Using this new product, your existing hardware may NOT work at all". They only say their new products will blah blah ....They promise everything then put all the unhappiness, blames to hardware vendors.

I believe developing new products is much cheaper than supporting older products and each product must have a life cycle, it must die loudly or quietly and the Operating systems will kill our hardware quicker. Many people just upgrade for a sake of the "bleeding edge", never know and/or research what the existing investments at home will work or not.

 

Just my 2 cents.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.