random shutting down of HP Envy laptop

[barhard]

Random shutdown of computer. Vents have been cleared with compressed air. 

[Jeet_singh]

@barhard,

Thank you for posting your query on HP Community,

Have you checked if the PC shuts down in Bios?

Did you try to run any test on the computer from F2?

In the meantime, let's try these steps here:

Let's start off by performing a Hard reset on the notebook: 

Before power resetting your computer, do the following:

1. Disconnect or remove all peripheral devices. Start up the laptop and test the computer by itself, and then reconnect one peripheral device at a time.

2. Turn over the computer and look for a battery compartment door.

   • If there is a battery compartment, use the steps in Reset a laptop with a removable battery.

   • If there is no battery compartment, use the steps in Reset a laptop with a sealed or non-removable battery.

 I recommend to restore the BIOS defaults.You could restore the BIOS with this document selecting the reloading the BIOS default settings. That way it will look at the Hardware installed on the Notebook.

Once done, restart the computer and check.

Step 2: ​​​​Boot the computer into the Bios screen and check if it shuts down.

1. Turn off your computer
2. Make sure you have connected the power cable
3. Turn on your notebook, as it is starting press the  F10 button repeatedly

Once you are in the BIOS, leave the  computer in the Bios screen for a while and check if it stays ON or does it shuts down. If the laptop shuts down even in the Bios it is likely a hardware failure.

If the laptop stays on in the Bios,then let's try updating the BIOS and chipset drivers on your PC to the latest version.

You can update the drivers on the PC using HP support assistant.

Refer this article to know more information about using HP support assistant.

I would suggest you try these steps here: HP PCs - The Computer Restarts Unexpectedly (Windows 10, 😎

Let me know how it goes for further assistance. 

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