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HP Recommended
pavilion dv7 WY022EA#ACQ
Microsoft Windows 10 (64-bit)

Hi all, recently i had installed a win10 pro.. but it keeps opening windows and internet tabs randomly, it also toggles my wifi on and off so i lose internet connectivity and i cant manually toggle it back on. also the caps lock goes on and off and types random stuff on any text related area in the opened windows or internet tab. i have updated all drivers and all windows latest updates and antivirus updates, i have also used malwarebytes and hitman pro and cc cleaner for the registry. the laptop also slows down tremendously and gets hot while this happens. i have tried reinstalling windows but during the setup i can see the caps lock light going on and off. the windows wasnt original as it had some file on the desktop written aktivator. recently i cant even press esc for startup options and i get a cmos 502 messsage. current bios version is F.07   .i am kind of lost as i have tried to my knowledge. i do not know if this is software or hardware related. kindly share any information related to this matter. much appreciated. model is hp dv7 4050ei. product number is WY022EA#ACQ

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended



That error indicates BIOS error.

Do a hard reset: https://support.hp.com/in-en/document/c01684768

See if it is corrected.

Install this:
https://support.hp.com/ie-en/drivers/selfservice/swdetails/hp-pavilion-dv7-4000-entertainment-notebo...

Then try recovering BIOS by key press combination and if no joy from flash drive:
https://support.hp.com/us-en/document/ish_3932413-2337994-16

https://youtu.be/t3S3KgcT-Ao

Only BIOS file available for this old model is compatible with Windows 7:
https://support.hp.com/ie-en/drivers/selfservice/swdetails/hp-pavilion-dv7-4000-entertainment-notebo...

So you've to factory reset to Windows 7 before recovering BIOS. Use HP recovery discs for this.

View solution in original post

1 REPLY 1
HP Recommended



That error indicates BIOS error.

Do a hard reset: https://support.hp.com/in-en/document/c01684768

See if it is corrected.

Install this:
https://support.hp.com/ie-en/drivers/selfservice/swdetails/hp-pavilion-dv7-4000-entertainment-notebo...

Then try recovering BIOS by key press combination and if no joy from flash drive:
https://support.hp.com/us-en/document/ish_3932413-2337994-16

https://youtu.be/t3S3KgcT-Ao

Only BIOS file available for this old model is compatible with Windows 7:
https://support.hp.com/ie-en/drivers/selfservice/swdetails/hp-pavilion-dv7-4000-entertainment-notebo...

So you've to factory reset to Windows 7 before recovering BIOS. Use HP recovery discs for this.

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