recovery media

[seaotter69]

hi just had to fit a new like for like hd in laptop, approx 12-15months old, used recovery media bought with laptop to reinstall windows, all seemed to go in fine, but on re boot on first run after install got this message.

hp recovery manager restoration incomplete cant find c:\windows\system32\cmd.exe  

the file name is in a command prompt window. behind recovery manager window.  what next please cheers.

[iomare]

Hi,

This is what I would do:

Download media creation tool from Microsoft on PC (different PC), run and create a bootable pendrive with the OS on it. (there is an explanation on the Microsoft web page on how to create the pendrive). Create the drive with Windows 10 Home 64-bit edition. Windows will automatically activate once installed and connected to the Internet.

https://www.microsoft.com/en-us/software-download/windows10

If you choose this option you will need to use the pendrive to perform a clean install of Windows 10. You might need to disable fastboot and secure boot in BIOS (probably not). So, insert the pendrive in the PC and it should boot directly from the drive. If not, turn off the PC by holding the power button. Press the power button and immediately keep pressing ESC until the startup menu appears and then press F9 and choose the pendrive in the boot menu. Once it boots from pendrive follow the procedure to install Windows.

When finished installing allow Windows to completely update and find all or most drivers. You can follow this process by going into settings > Security and update > click on Verify for updates. You might need to reboot a couple of times.

 I recommend installing HP support assistant which will help keep your drivers up to date and much more. You can download the latest version from here.

https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html

Once completely updated you can go into device manager and see if there are any missing drivers (there will be yellow exclamation mark next to the device). You can find these drivers and software on HP support page for your product.

https://support.hp.com/us-en/product/hp-15-bs100-laptop-pc/16851388/model/18339262

Hope it helps,

David

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[seaotter69]

hi cheers for the reply, i will give this a go.  But then why did i pay for a usb recovery media with the pc then as this is suppose to to the job complete, ? cheers

[seaotter69]

also when down loading the tool, what about the windows licence ? as this was pre installed ? cheers