recovery mode-insmod normal error

[rkyer]

Tried to factory reset but not system does not recognize the drive during startup. tried to use set to find drive but after i try the insmod normal i get error

[The_Fossette]

@rkyer

I reviewed your post and I understand that you are unable to perform a recovery on the computer.

Don’t worry, I assure you I will try my best to get this sorted.

Based on the screenshots you have shared it looks like the memory (RAM) on the computer is gone bad, however, I was unable to read the failure ID as the image is not clear.

I recommend you contact support and check the available service options for your computer.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

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