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HP Recommended
HP 15ba018wm
Microsoft Windows 10 (64-bit)

used a HP 16gb media recovery usb to factory reset my HP 15 notebook After reset most apps are in Windows 7 or 8 and my boot disk is in fat 32 format instead of 64 ntfs. I also have no admin rights to most programs 

2 REPLIES 2
HP Recommended

@vdubbb

Sorry, but I don't understand ...

Your model PC shows coming preinstalled with Win10, not Win8x, so the HP Recovery Media should have restored Win10.

Are you saying that you use the media for this specific PC, that you got from HP, and it installed Win8x?

If that is the case, then you need to contact HP Customer Support to arrange to swap what you have for the correct HP Recovery Media. We can't do that for you.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
If you have trouble finding a phone number, then try: 1 (800) 474-6836

Good Luck

 



I am a volunteer and I do not work for, nor represent, HP
HP Recommended

I'm gonna say it recovered in Windows 10 but most apps are in compatibility for vista, 7, and 8 and most programs say I have no admin rights to make changes when I only have the one account.

 

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