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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Operating System and Recovery
- recovery tool fails

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05-16-2025 10:09 AM
Dear all,
I have an issue with my laptop. It won't boot any more and I tried to download the recovery tool. When I run it on a different PC, it asks for product ID but when I insert the ID Y5L00EA, the recovery tool doesn't recognize it.
I read on some posts that it should support that model. Any idea on how to restore my laptop?
05-16-2025 10:23 AM
Hi:
HP withdraws support for the HP cloud recovery tool upon the PC reaches 5 years of age.
That is why your notebook's Y5L00EA#ABZ product number returns an error.
Your only option would be to use the Microsoft media creation tool from the link below to create a bootable USB installation flash drive and clean install W11.
After W10 has completed installing, you can install the drivers and available software from your notebook's support page.
HP Notebook - 15-ba054nl Software and Driver Downloads | HP® Support