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‎05-16-2025 10:09 AM

HP Recommended
Product: HP Notebook - 15-ba054nl
Operating System: Microsoft Windows 10 (64-bit)

Dear all,

I have an issue with my laptop. It won't boot any more and I tried to download the recovery tool. When I run it on a different PC, it asks for product ID but when I insert the ID Y5L00EA, the recovery tool doesn't recognize it.

I read on some posts that it should support that model. Any idea on how to restore my laptop?

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1 REPLY 1

‎05-16-2025 10:23 AM

HP Recommended

Hi:

 

HP withdraws support for the HP cloud recovery tool upon the PC reaches 5 years of age.

 

That is why your notebook's Y5L00EA#ABZ product number returns an error.

 

Your only option would be to use the Microsoft media creation tool from the link below to create a bootable USB installation flash drive and clean install W11.

 

Download Windows 10

 

After W10 has completed installing, you can install the drivers and available software from your notebook's support page.

 

HP Notebook - 15-ba054nl Software and Driver Downloads | HP® Support

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