recovery usb will not boot

[bobbrom1961]

Spoiler

downloaded and ran recovery tool to create usb boot dusk. disk will not boot at all. normal recovery windows 11 usb boot disks work but cannot see ssd drive ( i think its a driver issue ) all ssd drives pass bios system test ( F2 ) .where can i get the correct drivers have tried all sorts

[zoey7886]

@bobbrom1961, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding USB Recovery Boot Issues! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your USB recovery disk is not booting and other boot disks can’t see your SSD drive, it might be due to a driver issue. Here are the steps to troubleshoot and resolve this problem:

Update BIOS: Ensure that your BIOS is up to date. To update your BIOS, follow these steps:

• Type support in the taskbar search box and select the HP Support Assistant app.
• Select Updates, and then select Check for updates and messages.
• Follow the on-screen instructions to download and install the latest BIOS update.

Download and Install SSD Drivers:

• Visit the HP Support website.
• Enter your product name or number.
• Locate the drivers section and download the latest SSD drivers.

Create HP Recovery Media:

• Make sure your USB flash drive is of high quality and meets the required storage capacity.
• You can use the HP Cloud Recovery Download Tool to create HP Recovery media.
  • Go to the Microsoft Store and search for HP Cloud Recovery.
  • Follow the instructions to create a bootable USB.

Change Boot Order:

• Insert the HP Recovery media.
• Restart the computer and quickly press esc, then press f9 for boot options.
• Select the USB flash drive as the boot device.

Windows Recovery Options:

• If you have already created recovery media and it doesn’t work, consider using the Windows recovery options by pressing f11 during boot.
• Select Troubleshoot and then Recovery Manager.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,